Contact Us
How Can We Help?
Whether you have a question about outdoor kitchens, need help choosing the right patio set, or want to discuss a pergola project. Owned and operated by GLADSTONE CAPITAL LLC.
Choose Your Preferred Channel
Live Chat
Available weekdays during business hours
Frequently Asked Questions
How long will it take to receive my order?
Orders typically ship within 1 to 3 business days, with transit times of 5 to 8 business days. That means total delivery is approximately 6 to 11 business days from the date you place your order. Every shipment includes tracking so you can follow your package along the way.
Do you offer free shipping on outdoor furniture and kitchens?
Yes, we offer free shipping on most orders within the Continental U.S. (excludes AK/HI). Orders ship via USPS, UPS, or FedEx depending on destination and package size. For full details, please visit our Shipping Policy page.
What is your return policy for large outdoor items?
We want you to be completely happy with your purchase. If something is not the right fit for your patio or deck, please contact our team within the return window outlined in our Return Policy. We will walk you through every step of the process to make it as smooth as possible.
Can I exchange an item for a different style or finish?
Absolutely. If you would like to swap a fire pit, patio set, or any other item for a different option, just reach out to us by email or phone. We will coordinate the exchange and help you find the perfect alternative for your outdoor space.
How do I choose the right outdoor kitchen setup for my space?
Start by considering your available patio or deck area, how often you plan to cook outdoors, and the features that matter most to you. Our product pages include detailed dimensions and specifications for every outdoor kitchen. If you need personalized guidance, send us a message with your space details and we will be happy to suggest options.
Are your fire pits and pergolas weather-resistant?
Our outdoor products are designed for year-round use in a variety of climates. Each product listing includes specific material details and care recommendations. We encourage reviewing those details or contacting us directly if you have questions about durability for your particular region.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
Drop Us A Line
Business Hours
What We Stand For
Prompt Responses
Every message is reviewed and answered within one business day by a real member of our team.
Secure Shopping
Your personal and payment information is protected with industry-standard encryption at every step.
Free Shipping
Most orders ship free within the Continental U.S., with tracking included on every shipment.
Easy Returns
If something is not right, our team will guide you through a straightforward return or exchange process.
